DELIVERY CHARGES

We believe in making it as easy as possible for you to know what the final cost is for your order. For our Regular Customers delivery is FREE on Wholesale orders within the England and for the other areas you need to contact us before make your order. We can only deliver to mainland Scotland, England and Wales excluding the Scottish Highlands.

DELIVERY LEAD TIMES

Our deliveries are done by our Company, most orders are delivered within 10 working days (does not include Saturday or Sunday). You will notify you of the delivery date. If there are any issues with your order we will contact you as soon as we are aware.

If the delivery address is changed once the products have been dispatched – it’s not a problem and we will do our best (but cannot guarantee) to avoid any additional charges or any delays in delivery time.

WHAT YOU NEED TO DO

Orders will be delivered to the delivery address provided and a signature will be required acknowledging receipt. The signatory must be by the shop manager. If no one is present at the time of delivery, the goods will not be delivered unless alternative arrangements have already been agreed. If you are unable to be at the delivery address on the specified delivery date please let us know with as much notice as possible otherwise you will incur an extra delivery charge.

It is also very important that you advise us if there are any access difficulties for large vehicles or HGVs. Failure to do so could result in delays to your order and an additional delivery charge for having the goods redelivered.

And finally, for heavy goods please make sure you have enough people to get your products into a safe and dry place as the courier is only contracted to deliver to the the front door. They will not take goods into your property for you.

DAMAGED GOODS

We strongly advise you to inspect the goods prior to signing for delivery. If you discover that a product is damaged on delivery or there’s anything missing, you must sign the delivery note as “Damaged” or “Missing items/parts” and contact us as soon as possible. If the packaging looks damaged please also sign the delivery note as “damaged’ just in case. Once delivery has been made, please check everything/open boxes etc. If you see any damage that wasn’t visible upon signing for the delivery please let us know within one working day.

PICK UP

Pick up is available for our customers and just you need to contact us to arrange a pick up date and time with us.

Need help?

Contact us at support@ghmshop.co.uk for questions related to delivery and pick up.